General terms and conditions of business
Malixerhof, Brambrüescherstrasse 204, 7074 Malix
1. scope of application
These GTC apply to all legal relationships between the guest and the hotel.
2. conclusion of contract
With the acceptance of the written, telephone, electronic or personal booking and the delivery of the booking confirmation, a contract is concluded between the guest and the hotel. These general terms and conditions are an integral part of this contract. Notifications by e-mail shall be deemed to have been made in writing.
3. service life
The hotel rooms are available from 2 pm on the day of arrival and until 10 am on the day of departure. In the event of late release of the room by the guest after 12.00 noon, the hotel may charge CHF 50 for use in excess of the contract, and an additional night will be charged from 6.00 pm.
4. price quotations
Unless otherwise stated, all prices are in Swiss francs (CHF) and include statutory VAT. The prices stated are subject to price changes.
5. price changes
In the following cases, the hotel may change the advertised prices:
- newly introduced or increased government levies (e.g. value added tax, visitor's tax, etc.)
- Exchange rate changes (converted according to the hotel's current rate)
- clearly explainable typographical errors
6. payment modalities
The hotel is entitled to demand advance payment in whole or in part to the extent of the reservation, in particular for bookings with a foreign billing address or for high order sums. The hotel shall specify the payment deadline in the invoice. If the advance payment is not made on time, the hotel may withdraw from the contract (including all promises of performance) immediately (without a reminder) and demand cancellation costs.
Cancellations are only valid if they are made in writing to the hotel.
- Cancellation at the latest 8 days before arrival: no costs
- Cancellation within 7 days or less before arrival: 100 % of the booked arrangement
The hotel is liable for damages only in cases of intent or gross negligence. Liability for items brought in by the guest is excluded to the extent permitted by law. Claims must be made in writing to the hotel immediately, at the latest 14 days after departure; otherwise they are considered forfeited.
9. data protection
The hotel undertakes to comply with the applicable data protection legislation in the handling and processing of all guest data and guest usage data. Guest data will only be used to maximize operational security or in the interest of sales promotion, product design, crime prevention, collection of key economic data and statistics, and billing.
10 Applicable law and place of jurisdiction
Swiss law is exclusively applicable to all contracts concluded with the hotel under these GTC.